Gladys Berejiklian should be called the Minister for Change rather than the Minister for Transport, while her main mission should be to drive change. This is how Ms Berejiklian described her role to the Future Leaders Sounding Board, which was launched on Thursday at the Powerhouse Museum by the Committee for Sydney.
Ms Berejiklian used the forum to outline her quick wins strategy, emphasised how she has made her department more customer focused, explained how Opal is changing the way people travel, hinted about a light rail line from Parramatta to Macquarie Park, described how Sydney Rapid Transit will increase CBD rail capacity, and announced that shorter buses are coming to Sydney.
She framed her quick wins strategy around her desire to be seen as driving change, as it was designed to demonstrate a willingness to change. It included the introduction of real time transport apps, quiet carriages, and mobile phone reception in CBD rail tunnels.
The Transport Minister described Sydney’s transport system as not being customer focused enough when she became a Minister. Customers were previously referred to as passengers, but Ms Berejiklian said “if you pay for something you are a customer”. Meanwhile, customer service was not one of the key performance indicators that customer facing staff were judged on. Both of these have now been changed.
“Transport access is a lifestyle choice” Ms Berejiklian said, adding that good access to and use of public transport “is now a first choice rather than a last choice” for Sydney residents. She pointed to Opal’s free travel after the first 8 journeys as having led to an increase in public transport usage on weekends. “This will put pressure on me to put on more weekends services and that’s good” she said. Opal could also provide real time information on crowding on transport services, which was not possible under the previous ticketing system that only collected ticket data from point of sale rather than actual customer entries and exits.
Speaking about light rail in Parramatta, she said that it was important that it connect to the health and education precincts in the area. This may have been a hint that the Westmead to Macquarie Park alignment, the only one to pass through both Westmead Hospital and the University of Western Sydney’s Parramatta campus, is the preferred alignment. The NSW Government has committed $400m in funding for a light rail line from Parramatta for an as yet undecided route.
Looking towards the future, she said the proposed Sydney Rapid Transit network set to link Rouse Hill to Bankstown via the CBD will add 3 much needed stations in the city centre, while confirming it would eventually be extended to Hurstville. Meanwhile, Sydney’s new double deck buses will soon be joined by shorter buses that are more manoeuvrable around Sydney’s smaller streets.